Shipping & Delivery Policy

Standard shipping is free on every order, to every destination we ship to. The price you see on the product page is the price you pay, in USD.

There is no minimum order value and no surcharge for bulky items — a 48-box Family Move Kit ships on the same terms as a $19 labelling system.

CargoNest Club Mover members pay no surcharge on expedited shipping where we can offer it. Hauler members have shipping included on every order. See membership.

• Orders placed before 14:00 UK time on a working day are usually picked and dispatched the same day.
• Orders placed later, at weekends or on UK public holidays are dispatched the next working day.
• You receive a dispatch email with carrier tracking as soon as your parcel leaves us.
• Bulk and wholesale orders are scheduled with you directly, as they are picked to your dates.

If we ever expect a delay beyond this, we will email you before your expected dispatch date rather than let you wonder.

These are working-day estimates after dispatch, not guarantees. Customs inspection, carrier backlogs and severe weather can add time, and we cannot control any of them.

Planning a move date? Order at least two weeks ahead of the day you need the boxes. If your move is sooner than the estimate above, email support@magasssol.shop before ordering and we will tell you honestly whether it can arrive in time.

We currently ship to 22 destinations:

• Australia
• Austria
• Belgium
• Canada
• Denmark
• Finland
• France
• Germany
• Ireland
• Italy
• Japan
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Singapore
• Spain
• Sweden
• Switzerland
• United Kingdom
• United States

These are the countries selectable at checkout. If yours is not listed, email support@magasssol.shop — we can often quote a route, particularly for bulk orders.

We deliver to residential and business addresses. We cannot deliver to PO boxes, poste restante or freight forwarders, because our parcels are bulky and need a signature at a real address.

We use established parcel and freight carriers, chosen per destination and per parcel size. Your dispatch email names the carrier handling your order and carries the tracking link.

To deliver your parcel, we pass the carrier your name, delivery address and contact details. Carriers use these only for the delivery and their own proof-of-delivery records, as set out in our Privacy Policy.

Larger kits may arrive as more than one parcel, and occasionally on different days. Your dispatch email tells you how many parcels to expect — please wait for all of them before reporting anything missing.

All prices on magasssol.shop are in USD and exclude any import duties or taxes charged by the destination country.

• Where applicable, sales tax or VAT is calculated and shown at checkout before you pay.
• Import duty, customs charges and local handling fees on international orders are set by your country, not by us. Where the carrier collects them, they are payable by you as the importer.
• We declare goods honestly on the customs paperwork, at the price paid. We cannot mark an order as a gift or under-declare its value.
• If a parcel is refused because you do not want to pay the import charges, it is treated as a change-of-mind return: we refund the goods once they reach us, less any carriage and charges we incur.

Tracking has not moved for 48 hours. Email us your order reference and we will chase the carrier.

Tracking says delivered but nothing arrived. Check with neighbours and any safe place first, then tell us within 14 days. We will open a carrier investigation and, if the parcel is not found, replace or refund it.

Nobody was home. Carriers usually attempt redelivery or leave a card. If a parcel comes back to us undelivered, we will contact you to arrange redelivery or, if you prefer, refund the goods less the return carriage.

Wrong address entered at checkout. Tell us immediately. Before dispatch we can change it free. After dispatch we can rarely intercept a parcel, and any carrier redirection fee is payable by you.

Parcel arrived damaged. Photograph the outer packaging and the affected items and email us within 14 days. See the Refund & Returns Policy.

We are a supplier of physical goods. Our responsibility is to get your supplies to the address you gave us, in good condition.

• Delivery is to the door of the address. Carriers do not carry parcels into rooms or upstairs.
• We do not assemble, install or pack anything for you.
• We do not provide moving, packing or haulage services, we do not rent vehicles or storage units, and we do not arrange transport of your own belongings. We sell the supplies; the move itself is yours.
• Risk in the goods passes to you on delivery to the address you gave us.

These boundaries are set out in full in our Terms of Service.